iTunes is celebrating its 13th birthday. You'd think in 13 years Apple would have improved iTunes more than they have, but of course they haven't. Quartz has a history lesson on iTunes and why it's still awful.
Enter the iTunes Music Store, unveiled with a proud flourish by a beaming Steve Jobs. It was a digital jukebox, a music distribution game-changer, a record store to end all record stores—and it did, in fact, kill off a great number of those. The addition of the online store to the iTunes media player (which debuted in 2001) completely altered the way people bought, sold, and made music around the globe.